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Meeting new people is exciting, but you should always be cautious when interacting with someone you don’t know. Use your best judgment and put your safety first, whether you are exchanging initial messages or meeting in person. While you can’t control the actions of others, there are things you can do to help you stay safe during your Biscuit experience.

 

Online Safety

• Never Send Money or Share Financial Information
  Never send money, especially over wire transfer, even if the person claims to be in an emergency. Wiring money is like sending cash — it’s nearly impossible to reverse the transaction or trace where the money went. Never share information that could be used to access your financial accounts. If another user asks you for money, report it to us immediately.

• Protect Your Personal Information
  Never share personal information, such as your social security number, home or work address, or details about your daily routine (e.g., that you go to a certain gym every Monday) with people you don’t know. If you are a parent, limit the information that you share about your children on your profile and in early communications. Avoid sharing details such as your children’s names, where they go to school, or their ages or genders.

• Stay on the Platform
  Keep conversations on the Biscuit platform while you’re getting to know someone. Users with bad intentions often try to move the conversation to text, messaging apps, email, or phone right away.

• Report All Suspicious and Offensive Behavior
  You know when someone’s crossed the line and when they do, we want to know about it. Block and report anyone that violates our terms. Here are some examples of violations:

  • Requests for money or donations

  • Underage users

  • Harassment, threats, and offensive messages

  • Inappropriate or harmful behavior during or after meeting in person

  • Fraudulent profiles

  • Spam or solicitation including links to commercial websites or attempts to sell products or services

• You can report any concerns about suspicious behavior from any profile page or messaging window. For more information, check out our Community Guidelines.

• Protect Your Account
  Be sure to pick a strong password, and always be careful when logging into your account from a public or shared computer. Biscuit will never send you an email asking for your username and password information — if you receive an email asking for account information, report it immediately.
   

Meeting in Person

• Don’t Be In A Rush
  Take your time and get to know the other person before agreeing to meet or chat off Biscuit. Don’t be afraid to ask questions to screen for any red flags or personal dealbreakers. A phone or video call can be a useful screening tool before meeting.

• Meet in Public and Stay in Public
  Meet for the first few times in a populated, public place — never at your home, the other pet parents home, or any other private location. If the other pet parents pressures you to go to a private location, end the meet up.

• Tell Friends and Family About Your Plans
  Tell a friend or family member of your plans, including when and where you’re going. Have your cell phone charged and with you at all times.

• Be in Control of Your Transportation
  We want you to be in control of how you get to and from your meeting so that you can leave whenever you want. If you’re driving yourself, it’s a good idea to have a backup plan such as a ride-share app or a friend to pick you up.

• Don’t Leave Personal Items Unattended
  Keep your phone, purse, wallet, and anything containing personal information on you at all times.

• If You Feel Uncomfortable, Leave
  It’s okay to end the meeting early if you’re feeling uncomfortable. In fact, it’s encouraged. And if your instincts are telling you something is off or you feel unsafe, call for help.
   

Report 

Remember — even if you follow these tips, no method of risk reduction is perfect. If you have a negative experience, please know that it is not your fault and help is available. Report any incidents to Biscuit.  If you feel you are in immediate danger or need emergency assistance, call 911 (U.S. or Canada) or your local law enforcement agency.

 

 

DISCLAIMER

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER MEMBERS. YOU UNDERSTAND THAT BISCUIT DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ITS MEMBERS OR OTHERWISE INQUIRE INTO THE BACKGROUND OF ITS MEMBERS. BISCUIT MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OR COMPATIBILITY OF MEMBERS.